Weekly Update 26th June
Posted By: Grand Castles | Posted Date: Sunday, June 26, 2022
When you make your booking we ask for a 20% deposit payable on the day you book. This allows us to reserve your items and arrange a suitable delivery and collection spot in our schedule. We regret that we are unable to reserve items or dates without a deposit. Your balance is then due prior to the commencement of the hire period, and can be paid online using the link in your confirmation email, or we accept cash or card payments upon delivery of your items. Please, when booking make sure that you check the dimensions of the bouncy castle and the space required and ensure you have a suitably sized area prepared for our arrival. If the location is not suitable we regret that the deposit is non-refundable and you may be liable for the full balance due to us reserving your items and preventing others from booking.
Many weekend dates through the summer are now fully booked or have limited availability. If you’re planning a party or event please don’t leave it too late to book. We no longer have any availability at all on the following weekend dates - Saturday 2nd July, Saturday 9th July, Sunday 7th August and Saturday 13th August.
We have a delivery checker on the home page of our website where you can see if we deliver to your town/village and whether a delivery charge will apply. Please check this prior to making your booking - we like to be clear on our pricing. Obviously we can’t list every town and village on there so if yours isn’t listed please drop us a message and we can tell you if it’s in our area and whether a delivery charge will apply. As fuel prices continue to rise we have kept our free local delivery, and most of our shorter journeys at the same price. We have unfortunately had to increase the delivery prices for some of our longer journeys, however we still strive to provide top quality inflatables and the best service at an affordable price.
Our new Dance and Bounce Disco Club bouncy castle arrived on Thursday but unfortunately was not up to our usual high standard when we received it. We are currently in discussions with the manufacturer to resolve this issue and as soon as we are happy it will be available to hire from £75 as a standard castle, or £90 with disco lights and a Bluetooth speaker fitted.
Once again the weather conditions continue to play havoc with outdoor hires, with winds being the issue this weekend. In order to keep you and your families safe please bear in mind that we will never put inflatables outdoors if the Met Office forecasts gusts above the safe limit of 24mph. Should this cause us to have to cancel your booking we will in the first instance attempt to rearrange your hire (subject to availability), but if this is not mutually agreeable we will of course refund any payments made.