When we accept a booking we do so in good faith and will make every effort to deliver and install your equipment on time as agreed, however some times the weather in and around Lincolnshire can interfere with those plans.
The maximum safe wind speed for operating inflatables is 24mph including gusts, and setting up in winds exceeding this could lead to serious injury or death and would invalidate our insurance. For these reasons we will not set up if the Met Office is predicting winds or gusts above this speed. Rain so heavy that it makes the bounce bed wet is also dangerous.
If your booking looks like it will be affected, we will initially email you at the email address you provided upon booking explaining the details. If the forecast does not change we will telephone you on the day of your event to attempt to find a solution.
These solutions may include but are not limited to:
- Moving your booking to a different date.
- Moving your booking to an indoor location.
- Changing items booked to those not affected by the weather.
- Cancelling your booking.
If suitable alternative arrangements can be made we will transfer any monies already paid to the new booking.
If no suitable alternative arrangements can be agreed we will cancel your booking and refund any monies already paid.*
*Please note: While we will process your refund immediately, different payment providers have differing processes and timescales for effecting these refunds, and they can take up to approximately 21 days to complete. Grand Castles can not and will not accept any liability for any delays in monies reaching your account.